Data & Privacy
Your privacy is not a formality at Crikex. This Policy explains exactly what data we collect, why we collect it, how it is protected, and what rights you have over it as a member using our platform in Pakistan.
Our Commitments
Before you read through the full policy, here are the six most important things Crikex commits to on data privacy.
Crikex does not sell, rent, or trade your personal information to advertisers, data brokers, or any third party for commercial purposes. Your account details and betting history belong to you, not to anyone else's marketing department.
Every financial transaction on Crikex — deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card — is protected with AES-256 encryption. Your payment details are never stored in plain text on Crikex servers.
We collect personal data only for the purposes required to operate your Crikex account — processing bets, verifying identity, handling payments, and complying with applicable regulations. Nothing more.
You have the right to access, correct, port, and delete your personal data. Requests are handled within 30 days. Crikex does not make exercising data rights difficult or expensive — contact support@crikex.online at any time.
Crikex operates on a data minimisation principle. If we don't need a piece of information to operate your account or meet a legal obligation, we don't ask for it. Browsing the Crikex website without registering generates only anonymous analytics data.
In the unlikely event of a data security breach that affects your personal information, Crikex will notify you and the relevant authority within 72 hours of becoming aware of it. You will be told what data was affected and what steps Crikex is taking to resolve the issue.
Crikex ("we", "our", "us") is the operator of the platform available at crikex.online. Crikex is a sports betting and online gaming platform built specifically for users in Pakistan, offering cricket and PSL betting, esports wagering, casino games, Teen Patti, and real-time cricket scores. For the purposes of this Privacy Policy, Crikex is the data controller responsible for your personal information.
You can contact the Crikex data protection team directly at support@crikex.online. We are committed to handling your personal data with care, transparency, and respect — not because we have to, but because it is the right way to operate a platform that Pakistani users trust with their financial information.
Crikex collects personal data in three broad ways: data you provide directly, data generated automatically by your use of the platform, and data received from third-party payment processors and identity verification services.
Every use of your personal data at Crikex has a defined purpose. We do not use your data for purposes beyond those listed below without first obtaining your explicit consent.
Your registration data, betting activity, and payment information are used to create and operate your Crikex account — processing your bets, crediting winnings, managing your balance, and responding to support queries. This is the core purpose for which Crikex exists and the primary reason personal data is collected.
Crikex uses CNIC data and third-party KYC checks to verify that members are who they claim to be and that they meet the minimum age requirement of 18 years. The same data, combined with betting behaviour and device information, is used by our risk and fraud team to identify unusual account activity, suspected collusion, bonus abuse, and payment fraud.
Your registered payment method information is used solely to process deposits and withdrawals. Crikex shares the minimum necessary payment details with our processing partners (Easypaisa, JazzCash, etc.) to execute your requested transactions. Payment card numbers are tokenised and never stored in full on Crikex systems.
Crikex analyses betting frequency, stake sizes, session duration, and deposit patterns to identify members who may be showing signs of problem gambling. Where these indicators are present, Crikex may proactively reach out to offer information about responsible gaming tools. This monitoring is carried out in your interest and the data is not used for commercial profiling.
Crikex is required by law to retain certain records of financial transactions and identity verification for audit and compliance purposes. Data retained for legal compliance is held securely, accessed only by authorised personnel, and deleted when the legally required retention period expires.
Aggregate, anonymised data about how members use the Crikex platform is used to improve the product — identifying features that aren't working well, pages that load slowly, or markets that members find confusing. This data cannot be linked back to any individual member.
Crikex may send you transactional messages — bet confirmation, withdrawal status updates, password reset notifications — and, if you have opted in, promotional communications about bonuses, PSL betting offers, or new features. You can opt out of promotional communications at any time from your account notification settings without affecting your ability to receive transactional messages.
Crikex processes your personal data under the following legal bases:
Crikex does not sell or rent your personal data. We share data only with the following categories of third party, only to the extent necessary for the described purpose, and under strict confidentiality and data processing agreements:
When you deposit or withdraw funds, the minimum necessary payment details are shared with the relevant payment service — Easypaisa, JazzCash, NayaPay, SadaPay, or your bank via IBFT. These processors receive only what is required to execute your transaction and are contractually prohibited from using that data for any other purpose.
Where Crikex uses a third-party KYC service to verify your identity, your CNIC details and document images are shared with that provider for the sole purpose of verification. Verification providers are selected based on their security standards and are contractually bound to data protection obligations.
Crikex uses cloud hosting, database, and content delivery providers to operate the platform. These providers process data on Crikex's behalf and have no independent right to use your personal information. All such providers are subject to binding data processing agreements.
Crikex may disclose personal data to law enforcement authorities, regulators, or courts where required by applicable law or in response to a valid legal order. Where possible, Crikex will notify the affected member of such a disclosure unless legally prohibited from doing so.
Crikex uses cookies and similar technologies on the crikex.online website. Here is a plain-English explanation of what we use and why:
These cookies are required for the Crikex platform to function. They maintain your login session, remember your bet slip contents, and store your language and display preferences. Essential cookies cannot be disabled without breaking core platform functionality. No personal data beyond session identifiers is stored in essential cookies.
Crikex uses anonymised analytics to understand how members navigate the platform — which pages are visited most, where users spend time, and where they encounter problems. Analytics data is aggregated and cannot be linked to individual accounts. You can opt out of analytics cookies from the cookie preference centre accessible in the footer of the Crikex website.
Crikex uses security tokens and device fingerprinting cookies to protect your account from unauthorised access. These track whether your current session matches the device and location profile associated with your account, helping to detect and block account takeover attempts.
Crikex does not deploy third-party advertising cookies or tracking pixels that allow external networks to follow your activity across other websites. Your browsing behaviour outside of crikex.online is not tracked by Crikex or on Crikex's behalf.
Crikex takes data security seriously because our members trust us with financial and identity information. The security measures in place include:
Despite these measures, no digital platform can guarantee absolute security. Crikex strongly recommends that members use a unique, strong password for their Crikex account and enable 2FA from their account security settings.
Crikex retains your personal data for as long as your account remains active and for the period required by applicable law after account closure. In practice:
When the applicable retention period expires, data is securely deleted or permanently anonymised. Data subject to an ongoing legal investigation or dispute may be retained beyond standard periods until the matter is resolved.
As a Crikex member, you have the following rights over your personal data. These rights are free to exercise and Crikex will respond to all valid requests within 30 days:
Request a copy of all personal data Crikex holds about you, including your account profile, betting history, and payment records. We will provide this in a commonly used electronic format.
If any personal data Crikex holds about you is inaccurate or incomplete, you have the right to request correction. Most account details can be updated directly from your account settings.
Request deletion of your personal data where it is no longer needed for the purpose it was collected, or where you withdraw consent. Some data must be retained for legal compliance and cannot be deleted on request.
Request your personal data in a structured, machine-readable format (such as CSV or JSON) so you can transfer it to another service if you choose. This right applies to data you provided directly to Crikex.
Ask Crikex to pause processing of your data while you contest its accuracy or object to its use. Data that is restricted can still be stored but will not be actively used by Crikex until the restriction is lifted.
Object to Crikex processing your data for legitimate interests, including responsible gaming profiling or analytics. Crikex will cease the processing unless there are compelling legitimate grounds that override your interests.
To exercise any of these rights, contact the Crikex data protection team at support@crikex.online with the subject line "Data Rights Request". Please include your registered mobile number so we can verify your identity before processing the request. Crikex will acknowledge your request within 3 business days and respond fully within 30 days.
Crikex is strictly an adults-only platform for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on Crikex, please contact us immediately at support@crikex.online. We will investigate the report, close the account, and delete all associated personal data promptly.
Crikex uses date of birth verification at registration and reserves the right to request documentary proof of age at any time. Accounts where age verification fails will be suspended with all deposit amounts returned to the original payment source after verification is completed.
Crikex's primary data processing infrastructure is operated in compliance with applicable data protection standards. Where personal data is processed by third-party service providers located outside Pakistan — for example, cloud infrastructure or KYC verification services — Crikex ensures that appropriate contractual safeguards are in place before any transfer occurs.
These safeguards include binding contractual clauses requiring overseas processors to maintain security standards equivalent to those applied by Crikex, and restricting their use of your data to the specific purpose for which it was shared. Crikex does not transfer personal data to countries or organisations that cannot provide equivalent protection without first obtaining your explicit consent.
Crikex may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data practices. When we make a significant change — one that affects how we use your data or reduces your rights — we will notify you via your registered mobile number or email address at least 14 days before the change takes effect.
Minor clarifications, formatting corrections, and updates that do not affect your rights may be published without advance notice. The date at the top of this page always reflects when the Policy was last substantively updated. Continued use of the Crikex platform after a Policy update constitutes acceptance of the revised terms.
If you disagree with changes to this Policy, you have the right to close your Crikex account and request deletion of your data before the updated Policy takes effect. Contact support@crikex.online to exercise this option.
For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, the Crikex data protection team is available:
If you feel that Crikex has not addressed your privacy concern adequately, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. Crikex will cooperate fully with any such investigation and take all remedial steps required.
Crikex treats all privacy complaints seriously. Our data protection team reviews every complaint and uses feedback to improve our data practices. We are not interested in dismissing legitimate concerns — transparency and accountability are part of how Crikex earns and keeps the trust of our members across Pakistan.
AES-256 encrypted transactions, no data selling, and real enforceable privacy rights — all on Pakistan's most trusted sports betting and casino platform. Registration is free and takes five minutes.
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